In a previous article, we discussed 5S Methodology and how Laser Precision has formalized our continuous improvement program. Many organizations think in terms of a 6S agenda, with the final element being Safety. We decided to separate our safety program so that risk issues have management’s full...
The first thing that crosses people’s minds when they think of customer service is troubleshooting problems and making things right. At Laser Precision, we see the process of keeping our clients satisfied as a two-part discipline. The reactive response to customer issues is vital, of...
At Laser Precision, continuous improvement has always been a way of life. Sometimes it occurs organically. Other times we take a more scientific approach, such as when we make a decision to purchase new equipment (See Capital Expenditures Add Value).Another tactic is to research what has...
Perla Pedroza has a key member of our logistics operations for 14 years. She was working in a similar capacity for a company is Wisconsin with nothing to show for it but a long drive and lower pay than promised. Fortunately for us, a relative...
Finding skilled manufacturing employees has become so difficult that it is now almost impossible for any one company to do the job on its own. That is why we made a conscious decision to become an active participant in the Workforce Ecosystem of Lake County which...
In a recent article, we outlined the steps required to establish a long-lasting supply partnership between a customer and a potential modern fabrication supplier. Once the bridge has been built and the first order has moved across successfully, how do you know when it is...
From the customer’s point of view, the purpose of performing due diligence on a potential supplier is to conduct an exploratory assessment of price competitiveness and if they can live up to minimum quality and on-time delivery requirements. That may be adequate for short-term projects,...
Emma Adams first worked for us in a part-time capacity after earning an associate’s degree in sociology from the College of Lake County. At first, she didn’t see herself as a “business” person, but acknowledges that joining us full time as an Administrative Assistant in...
An agile workflow is an essential component of our business. Every movement on our shop floor is carefully choreographed so that each step follows the last in a manner that promotes maximum productivity without the loss of quality. This is one of the biggest reasons...
After spending half of her life facing the uncertainty of jobs in retail sales, Jennifer Bard set off to find a new career that would not only provide a stable living for herself and her young daughter, but would be personally rewarding as well. Never...