As regular readers know, along with safety and on-time delivery, nothing is more important to us here at Laser Precision than quality. In a previous blog, “Mastering the Science of Quality,” we defined it as: “Meeting any and all customer expectations and requirements.” (ISO defines...
In a recent article, we outlined the steps required to establish a long-lasting supply partnership between a customer and a potential modern fabrication supplier. Once the bridge has been built and the first order has moved across successfully, how do you know when it is...
From the customer’s point of view, the purpose of performing due diligence on a potential supplier is to conduct an exploratory assessment of price competitiveness and if they can live up to minimum quality and on-time delivery requirements. That may be adequate for short-term projects,...
There’s a fine line between arrogance and confidence. Arrogance perpetuates a perception of superiority, self-importance and entitlement. Confidence on the other hand reinforces a feeling of trust, reliability, and consistency of performance from a person or organization. At Laser Precision, we prescribe to the latter. We...